Notification when audio stops playing.

Answered

Christopher Maughan

• February 04, 2024 10:58

Good day, a client of mine get some internet outages from time to time and the B400S doesn’t automatically start playing. The IT team would get a call about it but they would rely on the bartenders or kitchen staff to let them know. They asked if there was a way that bluesound can either start back playing sound machine when the internet comes back or (or power comes back on) or if they can get a notification stating the internet is back on, or the power just came back on so that they can manually turn the music back on? It plays 24/7

1

• Official comment

  

  Tony W.

  • February 05, 2024 13:26

  Hi Christopher

  There is no mechanism in BluOS to check the validity of the Internet Gateway, and frankly, better monitoring tools to do that. Once your NOC confirms your gateway is restored, you can either;

  • Remotely restart your streams yourself; https://support.bluesoundprofessional.com/hc/en-us/articles/360060411413
  • Designate a user on the site to do this; https://support.bluesoundprofessional.com/hc/en-us/articles/360024217473
  • Use SOUNDMACHINE scheduling tools to restart and recover music with smaller schedule windows if this is a frequent problem
• 

  Forrest Hopkins

  • September 13, 2026 06:00
  • Edited

  Running into this same problem right now: my network equipment is set to automatically update overnight, so anytime any link in the network reboots, my BSP200s disconnect from SoundMachine and never try to reconnect. The consequence is that when the business opens in the morning, the music does not start playing, and IT has to get called in.

  The existing answer doesn't make any sense.

  1) There is no mechanism in BluOS to check whether the internet is accessible?? This is not a need for "monitoring tools", this is a basic software resilience issue. Just keep trying to reconnect? There is no reason to have max retries on this as long as there is sufficient backoff.

  2) Shortening the SoundMachine scheduling windows obviously won't help anything, as BluOS has no way to "wake up" when a new SM schedule begins (as is obvious in my case)

  I'm relegated to having to add a new micro-server to every location whose sole job is to poll the BSP200s, and if they have disconnected, then tell them to reconnect to SM. This is a huge drawback for a system for which we paid extra to avoid requiring local control systems.

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